Refund policy

At Senzmart.com, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience. If you are not satisfied with your purchase, you may request a return, replacement, exchange, or refund in accordance with the terms outlined below.

This policy applies to purchases made through https://senzmart.com and is applicable to orders delivered within India.

1. Return Policy

We accept return requests within 7 calendar days from the date of delivery.

To be eligible for a return:

  • The return request must be submitted within 7 calendar days of receiving the product.
  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, accessories, manuals, tags, and any other items supplied with it, wherever applicable.
  • The product must not have been damaged due to misuse, mishandling, or improper installation by the customer.
  • Proof of purchase or the order number must be provided.

Products that have been used, altered, or damaged after delivery may not qualify for a return, except where the product is defective, damaged on arrival, incorrect, or otherwise covered by applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the product and its packaging, wherever possible.

After reviewing the complaint, we will provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.

For verified cases involving defective, damaged, or incorrectly delivered products, Senzmart.com will bear the applicable return shipping cost.

Your statutory consumer rights are not affected by this reporting period.

3. How to Request a Return

To initiate a return:

  • Contact our customer support team at support@senzmart.com.
  • Provide your order number and reason for requesting the return.
  • Share photographs or videos if the product is damaged or defective.
  • Our support team will review your request and communicate the return approval and instructions.
  • Once approved, return the product according to the instructions provided by our team.

Please do not send products back without first contacting our support team and receiving return instructions.

4. Return Shipping Charges

  • For returns requested because of a change of mind or reasons unrelated to a product defect, the customer is responsible for arranging and paying the return shipping.
  • For verified defective, damaged, incorrect, or incomplete deliveries, Senzmart.com will bear the applicable return shipping costs.
  • No restocking fee will be charged for eligible returns.

We recommend using a trackable courier service and retaining the return shipment receipt until the return is completed.

5. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, personalization, or product-specific reasons.

Where applicable, such restrictions will be clearly communicated on the respective product listing before purchase.

However, these restrictions do not affect a customer's rights regarding defective, damaged, incorrect, or misrepresented products under applicable consumer protection laws.

6. Exchange Policy

Customers may request an exchange within 7 calendar days of delivery, subject to product eligibility and stock availability.

To request an exchange, contact support@senzmart.com with your order number and the reason for the exchange.

If the requested replacement product is unavailable, an eligible refund may be provided instead.

7. Order Cancellation

Customers may request cancellation of an order before it is dispatched.

  • Contact our support team as soon as possible after placing your order.
  • Cancellation requests will be reviewed based on the order's processing and dispatch status.
  • Once an order has been dispatched, cancellation may no longer be possible.
  • Eligible refunds for approved cancellations will be processed to the original payment method.

No cancellation charges will be imposed unless permitted by applicable law and clearly disclosed to the customer.

8. Refund Policy

Refunds will be processed after the returned product is received and inspected, or after the relevant complaint is verified, as applicable.

Once a refund is approved:

  • The refund will be issued to the original payment method used for the purchase, wherever possible.
  • We will initiate the refund within 5–7 business days after approval.
  • The actual time taken for the amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.
  • If the original payment method cannot receive the refund, our support team will coordinate an appropriate alternative in accordance with applicable payment regulations.

Customers will receive an email notification when their refund has been approved and initiated.

9. Late or Missing Refunds

If you have not received your refund after the applicable processing period:

  • Check your bank account or payment statement.
  • Contact your card issuer or payment provider, if applicable.
  • Contact our customer support team with your order number and refund details.

We will assist you in checking the refund status with the relevant payment provider.

10. Consumer Protection Rights

Nothing in this policy limits or excludes any rights available to customers under applicable Indian consumer protection laws.

Where a product is defective, deficient, spurious, not as advertised, or delivered later than the agreed delivery schedule, customers may be entitled to an appropriate remedy under applicable law.

11. Contact Information

For return requests, refunds, exchanges, cancellations, or complaints, please contact us:

Business Name: Senzmart.com

Website: https://senzmart.com

Email: support@senzmart.com

Business Address: 47B, Krishnan Street, Pillaiyarpalayam, Kancheepuram – 631501, Tamil Nadu, India.

Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST.

We value your trust in Senzmart.com and are committed to resolving customer concerns fairly and transparently.