At Senzmart.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to help. This Refund Policy outlines the conditions and procedures for returning products purchased from Senzmart.com, in compliance with Google Merchant Center policies, Shopify's terms, and applicable consumer protection laws including GDPR and CCPA.
Eligibility for Returns
- You have 7 calendar days from the date you received your item to initiate a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have the original tags and labels attached.
- A receipt or proof of purchase is required to complete your return.
-
Non-returnable items: Several types of goods are exempt from being returned. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Customized or personalized items
- Items marked as final sale
How to Initiate a Return
To initiate a return, please contact our customer service team at support@senzmart.com within the 7-day return window. Please provide your order number, the name of the item(s) you wish to return, and the reason for the return. Our team will provide you with instructions on how to proceed.
Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Please send your return to the following address: Senzmart.com, 47B, Krishnan Street, Pillaiyarpalayam, 631501 Kanchipuram Tamil Nadu, India
Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Refunds are typically processed within 5-10 business days after the approval of your return. The time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.
- Senzmart.com does not charge any restocking fees for returns.
Exchanges
We accept returns for both defective and non-defective products. If you need to exchange it for the same item, please contact us at support@senzmart.com.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at support@senzmart.com with details of the product and the defect or error. Please include photographic evidence if possible. We will work with you to resolve the issue promptly, which may include a replacement or a full refund, and we will cover the return shipping costs in such cases.
Contact Us
If you have any questions about our Refund Policy, please contact us at support@senzmart.com. Our physical address for returns is: Senzmart.com, 47B, Krishnan Street, Pillaiyarpalayam, 631501 Kanchipuram Tamil Nadu, India
